Legal
Return & Refund Policy
Last updated October 2026
30-Day Returns
We offer a 30-day return window from the date of delivery. If you're not completely satisfied, we'll make it right.
Eligibility
Items must be unused, in their original packaging, and in the same condition you received them. Certain items (e.g. personal care products) are non-returnable for hygiene reasons.
How to Start a Return
Email support@solhauworld.com with your order number and the item(s) you'd like to return. We'll send you a return shipping label and instructions.
Refunds
Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–7 business days. Shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days with a photo and we'll send a replacement or full refund — no return needed.